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Archive for July, 2007

The Customer May Be Wrong

Monday, July 30th, 2007

In business there comes a time when you might look across the table at your client and suddenly realise that what they just said is wrong. Not a little wrong – plain WRONG. But what do you do? How do you react to a statement that the project will include some feature or aspect you know to be wrong?

It depends on the wrongness and the degree to which that wrongness impinges on the way the site will operate, the revenue it might or might not attract, or the legality of providing that wrong. In short you need to be prepared when you walk into the room for that statement of wrongness and be ready to turn a bad thing into an educated reversal in your favour. Its not going to be easy but if you let them walk away with the idea they are not wrong then your battle will be all the harder when you revisit the subject.

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About the Author

Steven Clark Steven Clark - the stand up guy on this site

My name is Steven Clark (aka nortypig) and my passions are business, web development, photography and writing. I have an MBA (Specialisation) and a Bachelor of Computing from the University of Tasmania. I am working as a business management consultant.

Photography

My photography is at Steven Clark Studio and my regular photo blog presents an ongoing stream of latest images at Walk a Mile in my Shoes and I'm working on a long-term photography project called the King Island Project.

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Currently Reading

Ansel Adams: The Camera

As the first of three parts of Ansel Adams Photography Series, Ansel Adams: The Camera begins by discussing the idea of visualisation in relation to photography. Ansel Adams is a master of his craft; this series has sat on my backburner for some time. Book 2 in this series is The Negative and it's followed up by The Print. In them Ansel outlines his philosophy of photography rather than trying to lay down a set of rules. This first instalment is a technical book that explains the good old fashion film camera.